Frequently Asked Questions
The following are some Frequently Asked Questions from our visitors:-
When are you open?
We are open Saturday – Wednesday 11am-4pm including Bank Holidays. The last entry to the house is at 3pm. From Summer 2025 we will be open 7 days a week during school holidays. The gardens and The Garden Café are open 9am-4pm Saturday – Wednesday.
How long will my visit take?
The average house visit takes 1-2 hours.
How do I get in touch?
If you would like to get in touch you can email us on enquiry@strawberryhillhouse.org.uk or call us on +44 (0)20 8744 1241
Can I get a refund on my tickets?
Tickets are non–exchangeable, non-transferrable and non–refundable after the point of purchase. However, if you are unable to attend, please do feel free to gift your tickets to a family member or friend.
How does Gift Aid work on tickets?
You can make the value of your visit go further with gift aid. If you are a UK taxpayer and happy to donate 10% on top of your ticket price then Strawberry Hill House will receive 25 pence for every £1 of the total spend, including the donation, from the Inland Revenue. For example, if your ticket costs £10 and if you are happy to donate £1 then Strawberry Hill House will receive an extra £2.75 from HMRC.
Where can I park?
Strawberry Hill House & Gardens has its own free car park with limited spaces available to visitors. Parking may not be available during particularly busy periods and we cannot reserve spaces so public transport is recommended. There are five ‘Blue Badge’ disabled parking spaces. Our postcode is TW1 4ST for satellite navigation systems. Coach parking must be pre-arranged, please contact enquiry@strawberryhillhouse.org.uk.
Is photography allowed?
Photography is permitted inside the house and garden, though flash photography, filming your visit, tripods, and large cameras are not permitted unless you book a private visit, please contact enquiry@strawberryhillhouse.org.uk. We would love you to share your photography, please tag us on Instagram @strawbhillhouse and you could see your work shared on our feed.
Is the house available for filming and photoshoots?
Yes, Strawberry Hill House is available for hire to both filming and photography crews. We are happy to be partnering with FilmFixer on all commercial filming and photography enquiries. Please email enquiries to: strawberryhillhouse@filmfixer.co.uk
Are you available to hire for weddings?
Yes you can hire the house for your wedding or civil ceremony. Civil ceremony only costs from £1300 plus VAT and weddings from £8000 plus VAT.
